1. The owner warrants that the animal(s) being boarded are in a fit and healthy condition. It is your responsibly to inform us of any medical conditions your pet may have.

2. All dogs being boarded are required to have current up to date vaccinations with the certificates being produced on every arrival, otherwise boarding will be refused. In this event you will not be refunded unless the booking is replaced. We are not responsible for your pets’ vaccinations. The customers take full responsibility for ensuring their pets are up to date with all vaccinations required. All vaccinations must be valid at least 14 days prior to the boarding beginning and cover the whole of the boarding term. Dogs are to be vaccinated against Distemper, Hepatitis, Leptospirosis, Parvovirus and Kennel Cough. This is for the safety of your pets.

3. Whilst every care will be given to pets, Happy Hounds at Brynallt Kennels will not be held responsible for any illness, injury, loss or damage to the animal(s) or their belongings, however caused, during their stay. Boarding is entirely at the owner’s risk. By signing this document, you authorise Happy Hounds to take immediate action and seek veterinary care for your animal, regardless of the cause, if we determine this is necessary. We will endeavour to use the Vet that the animal is registered with but if this is not possible or in an emergency, we will determine the Vet who is used. Happy Hounds will endeavour to contact the owner or the emergency contact via the details you have supplied.

4. Happy Hounds at Brynallt Kennels are authorised to call your veterinary practice should we need any information regarding your pets’ condition.

5. We do not insure for your pet’s illness or any other medical condition whilst in our care. Any further expenses will be charged to the owner. It is emphasised that our insurance excludes any current or recurrent illness or injury. By signing this agreement, you agree to cover any costs that arise from veterinary treatment, and we reserve the right to charge reasonable transport and time expenses. We may call you from the Vet’s surgery to arrange payment before treatment is commenced.

6. If we find ticks on your pet, we will (where possible) remove them safely with tick removers. If we feel this cannot be achieved, we will contact you or your emergency contact to discuss further treatment options with the assistance of a Vet Practice. All dogs must have been recently treated for worms and fleas, if we find evidence of either, the dog will be treated at the expense of the owner.

7. You need to provide us with a minimum of 1 emergency contact for the duration of your pets stay. The emergency contact needs to be able to provide your pet with emergency accommodation should a situation arise where we are no longer able to keep them with us, e.g., your pet does not settle and becomes increasingly stressed or becomes ill etc. Please be aware that should we have to pass your pet on to your emergency contact, the full price for the duration will still apply and will be charged.

8. Any bedding, toys, medication, or personal items supplied by the owner that become damaged/destroyed by the animals or any member of staff, during boarding, are left at the owner’s risk and any veterinary treatment required following such an event will be at the owner’s expense.

9. Happy Hounds at Brynallt Kennels will not be held responsible for any loss of belongings. All customers must clearly label their belongings prior to their pets stay.

10. All reasonable efforts will be made to administer oral, rectal, and topical medication and treatments as directed by the owner, for which there is no charge. However, if veterinary assistance is required it will be at the owner’s expense.

11. We have a zero tolerance of any abuse (may this be verbal or physical). You will be asked to leave with immediate effect.

12. You must disclose to us if your pet has any aggressive tendencies either towards humans and/or other animals. If we feel that your pet poses a threat to our kennel staff, then we reserve the right to refuse to board your animal. Should your pet become aggressive towards staff during their stay, your emergency contact may be required to give your pet emergency accommodation. Please be aware that should we have to transfer your pet on to yourself or your emergency contact, the full price for the duration of stay will still be charged.

Customers or emergency contacts may be asked to remove difficult or dangerous pets from their housing units with immediate effect.

13. We reserve the right to retain any animal, charge for the extra stay until such time as the outstanding account is settled, or to dispose of the animal at a suitable rescue centre, if any account becomes overdue or the animal is not collected within 7 days of the due collection date. Any costs involved will be the responsibility of the owner.

14. All customers must adhere to Happy Hounds’ opening hours (arrival and departure times)

Monday – Sunday

9-11am & 4-6pm

Any out of hours arrivals and departures can be made with prior arrangement at our discretion. This may incur an additional fee.

15. In the event of a delay in collection, notification must be given at the earliest opportunity, and we reserve the right to refuse the extension.

16. Please note that your pet is your responsibility until a member of staff has taken them from you following the ‘checking in’ process at reception.

All dogs must be fitted with a collar and on a suitable secure lead or harness. Please note this is the customers responsibility to make sure all collars, leads & harness’ are fitted correctly.

17. All pets will be taken from the customer by a member of staff. No owners will be allowed to take their pets or belongings into their accommodation for health and safety reasons.

18. Any owner wishing their pets to share a housing unit do so at their own risk and must sign stating this. Should we feel it necessary to separate the pets, we will do so for the pet’s best interest, and an additional fee will be applied. No pets will be released until full and final payment has been received.

19. We reserves the right to change boarding/service fees at any time. Prices are subject to change without notice.

20. Happy Hounds requires you to provide food for your own pet. Please ensure you provide enough for the duration of your pets stay. If your pet runs out, or no food is supplied, we will supply food to the dog during it’s stay, this will be at the owner’s expense, which could result in stomach issues e.g. diarrhoea, Happy Hounds will not be held responsible for any adverse effects caused by the changing of dog food.